LifeEvents™ COUNSELING
Included in SAFETYnet™ PLUS

SAFETYnet™ members and spouses/significant others will have toll free access to behavioral health experts anytime – 24 hours a day, 365 days a year. All calls are answered directly by licensed, degreed clinical staff, and all services are handled with complete confidentiality.
THE PROCESS FROM START TO FINISH
Counselors align appropriate resource counselors to work with members every step of the way, from assessment, through recommendation and follow-up.
 EMPLOYEE/SPOUSE/SIGNIFICANT OTHER INITIATES CONTACT
To ensure that members receive help when needed, licensed counselors are readily accessible 24 hours a day, seven days a week, 365 days a year via a dedicated toll free number. Non-English speaking members also have 24x7x365 assistance via bilingual staff and affiliates, as well as through an online translation service with capabilities in over 140 languages.

SATISFACTION AND CLOSURE
Counselors will follow-up with member in a timely fashion to ensure quality and satisfaction of services. Counselors close the case only after determining, with member and the Provider that the issue has been successfully resolved and that member has completed all recommended treatment.

 THE COUNSELOR WILL:
+Ensure confidentiality.
+Conduct an initial assessment.
+Determine member’s needs and related resources.
+Schedule an appointment for in-person assessment with a local provider.
+Involve, where needed, a dependent care coordinator or legal or financial professional to assist in securing resources and arranging all referrals.
+Directly refer member to a community agency or local hospital if an emergent situation is evident. Counselor assesses progress and takes next steps.
+After the initial assessment, the counselor follows up with the local provider.
+Recommendations may include referrals to local mental health providers, detoxification facilities, hospitals, physicians, or short-term counseling.

Talk to your representative or contact Mike St. Clair, Vice President Financial Affiliates™ at 877-323-6747 or mstclair@finaff.com

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All financial affiliates are independent contractors of Financial Affiliates™. Financial Affiliates™ is a division of Family and Friends Financial™, Inc.
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